New ECC timeshare claims app brings the future of claims support to your smartphone

Reliable, trustworthy timeshare claim support – right in the palm of your hand

About ECC

European Consumer Claims (ECC) are industry leaders in timeshare claims and relinquishments. To date, they have won £27.5 million in financial compensation for their clients and freed thousands more people from unwanted contracts. ECC currently manage a claims portfolio valued at over £200 million.

Backed by excellent coverage in the quality press, top scores across external review sites and dozens of client video testimonials, ECC has built an enviable reputation.

Historically, the international claims company worked mainly in person from one of its many offices. However, growing demand for timeshare rescue services meant ECC moved most consultations to the phone. In 2019, professional video-calling technology shifted the majority of appointments to Zoom, allowing consultants to meet prospects ‘face to face’ and even offer a virtual tour of the office, as well as introductions to ECC’s legal partners during presentations.

Technology moves timeshare claims forward

Innovation rarely stands still. From banking to healthcare, new tools keep making everyday services easier – and timeshare claims are no exception.

For decades, timeshare companies have been breaking the law, protected in part by how difficult it can be for individuals to take legal action. Unfortunately for those resorts, claims firms have worked hard to simplify the process for victims.

The latest step is the 5-star-rated, free ECC app, now available on Google Play for Android.

Designed for prospective claimants, the app lets you explore as much information as you like, at your own pace, before booking time with one of ECC’s expert advisors. Key features include:

• Claim calculator: Add your key timeshare details and the app will show, first, whether you are likely to qualify for a claim and, second, an estimate of how much money you may be legally due.
• Maintenance fee calculator: Many people approach ECC to escape the burden of ongoing maintenance fees. Seeing how much you could save by relinquishing your membership can help you decide whether to move forward.
• Client feedback: Watch video testimonials from other timeshare victims sharing their experience of working with ECC.
• Latest news: Browse ECC’s press releases, successful case publications and wider media coverage.

More ways to get help (and stay updated)

If you decide you’d like to know more, tap the phone icon (bottom right) to call directly, ask questions or clarify anything you have read.

Prefer to speak face to face? Tap the video camera icon (bottom left) to open the Zoom calendar and book a video consultation at a time that suits you.

eBook guides: ECC’s curated eBook selection on the timeshare industry, claims and relinquishments is available to download and read whenever convenient.

Already a client? Tap My Client Area to access your private members’ area and check your case. Your personal details and information – including progress, timeline, the people managing your claim/relinquishment and your expected outcome – are all available in one place.

You’ll also receive case updates via app notifications, keeping everything close at hand.

Expert comment

"Without constant innovation, any company gets left behind," says Greg Wilson, CEO of ECC. "The timeshare claims and relinquishment business is no different."

"The feedback we are getting is that this app has made the whole claims experience easier and more convenient for prospective and existing clients alike.

"People tell us they appreciate being able to learn more about us before deciding to engage by phone or video call. Existing clients are praising it as a practical new way to stay up to date with case progress, as well as any news relating to us as a company."

Want to know more?

To find out more about ECC, download the app and have a look around. You can also get in touch with our team directly for a free, no-obligation, confidential consultation.