Timeshare Advice Centre and American Consumer Claims celebrate successful US launch in 2023

European Consumer Claims in Europe, American Consumer Claims in the US

European Consumer Claims (ECC)

American Consumer Claims (ACC) may be a new name in the USA, but the team has been a leading force in timeshare claims and relinquishment in Europe since 2016. In Europe they operate as European Consumer Claims (ECC), helping thousands of people exit unfair and unwanted timeshare contracts. They have also successfully claimed tens of millions of pounds in financial compensation for clients who were mis-sold memberships.

Many ECC/ACC clients have been US or British citizens looking to escape timeshare contracts in the US, the Caribbean or Mexico.

With consistent five-star feedback, audited customer video testimonials, strong media coverage and a referenceable, industry-leading track record, a full expansion into the much larger US timeshare market was the natural next step.

American Consumer Claims (ACC)

The US has a timeshare owner base almost 20 times the size of the UK, and the contracts can be tougher. US timeshare owners are routinely tied into “in perpetuity” memberships across the continental United States, the Hawaiian islands, the Caribbean and Mexico (among other locations).

As the term suggests, these agreements can last indefinitely. When an owner dies, the timeshare can pass on with their estate to often unwilling family members.

American Consumer Claims was incorporated in the USA and officially launched on 1 May 2023, bringing its experience, expertise and reputation Stateside. Many of the highly experienced ECC staff are the same people managing ACC clients’ cases in the US.

“We launched in the USA with a radio campaign in New York itself, as well as others in surrounding states,” says Timeshare Advice Centre (TAC) spokesperson Suzanne Stojanovic. “The response has been overwhelming. We had hundreds of enquiries and have an excellent track record with those relinquishments.

“With the success of this ‘soft launch’, ACC will expand its advertising outwards (through our new marketing brand My Timeshare Claim) to more and more states, until we cover the whole of the US.”

Overjoyed clients

ACC clients have consistently reported positive experiences from start to finish.

Keith Davis bought a membership at a Holiday Inn timeshare resort while on holiday in North Carolina with his wife, Leslie, under what he describes as “extreme pressure.”

The Davises tried to cancel within the rescission period, but Keith says the timeshare company ignored him until a year later, when they began sending threatening messages demanding management fee payments.

Keith got in touch with ACC and, in his words, “in no time flat” his contract was cancelled.

Don’t take our word for it — click on the video below and let Keith tell you himself.

Rosanne Alexander also needed to get free from a burdensome ownership and found ACC after a bad experience with disgraced US firm Timeshare Termination Team. Her experience with ACC left her “jumping for joy.”

Airline senior executive Andrew Stern praised ACC’s “refreshing approach,” after being released from an Oasis Lakes timeshare in Florida. Both of their spoken accounts can be found here on the ACC testimonial page.

Get in touch

“What clients are noticing is a significant difference in professionalism between ourselves and firms offering a similar service in the USA,” says Suzanne Stojanovic.

“We deal with a lot of people who have previously had negative experiences trying to escape US timeshares,” she continues. “To those people we say: ‘Get in touch with us.

“You will see the difference straight away.’”