Video interview with a European Consumer Claims client on the timeshare claim process
For many timeshare owners, the idea of starting a compensation claim can raise a lot of questions:
Do I qualify? Was I genuinely mis-sold, or am I being unreasonable in seeking compensation? Am I making a fuss over nothing? If a timeshare company broke certain rules, does it actually matter? Is the process complicated? How long does it usually take? What are the costs? How can I avoid scams? And which firms have the right experience?
As these are common concerns for people considering a timeshare compensation claim, we spoke to a recent European Consumer Claims (ECC) client to explain what the process was like in real terms.
In the video interview below, Andrew Rees shares his experience of making a claim, what he found most challenging, and what helped him feel confident about taking the next step.
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