European Consumer Claims were formed in 2016 and are a leading multinational timeshare claims firm who also specialise in contract cancellation. ECC have over 150 staff distributed throughout their offices in the UK, Spain and USA.
Timeshare compensation claims are the primary business of European Consumer Claims. At the time of writing this description, ECC have more than 1100 successful awards to their name. This equates to over £20,000,000 in compensation awards for their clients. ECC’s Spanish legal partners are a leading firm of timeshare lawyers called M1 Legal. In the UK they work together with leading London Solicitor firm Pinder Reaux.
Most claims yield awards of around £20,000, although sometimes they can be as high as £100,000. Recently one client was granted £133,000 in a claim against Marriott Vacation Club International.
The compensation claim successes are listed in detail on both the ECC website and also on M1 Legal’s court victory page.
Timeshare relinquishments (membership cancellation) is the other main service provided by ECC. Since the company’s inception, ECC have freed thousands of clients from the financial obligations of their membership. The average time for this to be achieved is a few months although some resorts fight back and cause the process to take longer. Potential clients are apprised of an approximate timescale before deciding whether to retain ECC to manage the relinquishment. The success rate and volume of relinquishments ECC have achieved is believed to position them as the number one firm in this field.
ECC enjoys close to 5 star averages on all external review sites. They also maintain their own customer review page on the ECC website. Clients are encouraged to leave video reviews, so that potential clients can watch and evaluate the testimony for authenticity.
As an extra safeguard, external auditing firm: KFP Consulting (managed by the former CEO of UK Trading Standards) is retained to assess the reviews. The clients are contacted and interviewed to ensure they are genuine ECC clients, that their review represents their actual experience, and that they were given no form of inducement in exchange for their review.